Privacy Policy

Protecting your privacy is important to us. We strive to keep your personal information confidential. By ensuring that you are aware of and understand our privacy policy, we can provide you with better service.

Please take a moment to read the following statement to learn how Credenza Software Inc. (referred to as "Credenza" or "we" in this statement) handles your personal information. We want you to know about the types of information that we collect, about how we use and disclose that information, the choices you have regarding such use and disclosure, and how you may correct and have access to that information.

Why we collect personal information
Credenza collects and uses your personal information to provide you with convenient access to our products and services, to give you superior customer service and to improve what we offer to you. In addition, we use your personal information to keep you up to date on the latest product announcements, software updates, special offers, and other information we think you'd like to hear about. This may occasionally include information from other technology companies about products and services that can add value to your Credenza products. From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and develop better products.

How we collect personal information
We collect only information volunteered by you or someone on your behalf. We collect information about you in several ways. For example, we might ask for your contact information when you correspond with us, call us to make a purchase or request service, register to attend a seminar, or participate in a contest or survey. In addition, when you request product information, install or register a new Credenza product, we collect and store the information you provide in a secure database.

When you browse Credenza's website, you are able to do so anonymously. Generally, we don't collect personal information when you browse. However, your browser does automatically tell us information like the type of computer and operating system you are using. We use aggregates of this information to identify trends and demographic statistics that help us shape our products to serve you better.

In some of our email to you, we use a "click-through URL." When you click one of these URLs, you pass through our web server before arriving at the website that is your destination. We track click-throughs to help us determine your interest in particular topics and measure the effectiveness of our customer communications.

How we use personal information
We use the personal information we collect from you for providing you with information, products and services that we believe to be of value to you. This includes marketing and promotional activities: we may occasionally inform you of our own special offers and new products, and of third party product and service offers that we believe you will find interesting (however, we will not provide your personal information to that third party). It also includes the provision of newsletters containing articles that we believe will be of interest to you. We also use customer and prospect information in aggregate form to analyze and better understand our business.

How we disclose personal information
In general we do not disclose your personal information outside of our company. However, if you purchase a third party product from us, we may provide your contact information to the developers of that product so that you can be notified of updates and upgrades to that third party product.

Credenza works with other companies that help us provide our products and services to you, and we may provide your personal information to these companies for strictly limited purposes. For example, we give shipping companies this information so they can deliver your products efficiently. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with our policies.

At times we may be required by law or legal process to disclose your personal information.

Your consent to and choices about this collection, use and disclosure of personal information
In providing your personal information to us, you are consenting to us dealing with that information in the manner described in this statement. For example, if you give us your fax number or email address, you are consenting to us contacting you by fax or email. Your consent may also be intrinsic to the circumstances, such as in the case where you or someone on your behalf has previously provided your personal information to us and either you maintain your relationship with us or, having received communications from us, you did not request us to cease such communications. Use of our web site also constitutes acceptance of this privacy policy.

It is your choice whether you wish us to continue to contact you through the use of your personal information. You may opt out of receiving marketing communications if you want, at any time. Specific communications (such as the newsletter) usually contain instructions on them for how to opt out of receiving them, or you can email us at info@credenzasoft.com. We will discontinue all communications of the type included in your request within 21 days of receiving such a request. However, please note that any election not to receive future communications applies only to marketing or promotional messages. We may still send you relationship or transactional messages in order to notify you of important product issues and updates, for the renewal of existing subscription services, to resolve specific questions or requests made by you via phone, email or the web and in response to any activity completed on our web site, including but not limited to, registration, ordering, downloads and requests for information.

How we protect your personal information
Credenza safeguards the security of your information with physical, electronic, and managerial procedures. All of your information is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to your personal information. Our employees must use password-protected accounts to access customer information. Furthermore, all employees are kept up-to-date on our security and privacy practices.

Access to your personal information
You always have access to the personal information we have about you. To request such access, please email us at info@credenzasoft.com. We will respond to such requests within a reasonable time. Please note that the personal information we will provide in answer to such requests includes all contact information provided by you, but does not include our work product - for example internal notes of communications with you. We will also respond in a timely manner to a customer's request to correct inaccuracies in the personal information held by us. To request correction of such inaccuracies, you may send updates and corrections to info@credenzasoft.com.

Our companywide commitment to privacy
To make sure your personal information remains confidential, we communicate these privacy guidelines to every Credenza employee.

Credenza does not knowingly solicit personal information from children or send them requests for personal information.

Credenza’s website contains links to other sites. Credenza does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

If you have a concern, question or complaint about Credenza’s use of your personal information or our privacy policy, please contact our Chief Privacy Officer:

Scott Glover
Controller and Director of Operations
365 Bay St. Suite 700b
Toronto Ontario M5H 2V1
Email: info@credenzasoft.com

The Credenza Privacy Statement is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.

Last updated October 19, 2009